Rapid changes in the world of work driven by a globalisation, tech-digital disruption, demographic and regulatory changes, is challenging traditional business models and transforming established workplace practices. Organisations are having to transform their customer experiences, product and service mixes, channels, use of data and analytics, back office processes, all of which are fundamentally challenging traditional workplace roles, capabilities, ways of working and leading.

The key questions to ask are: what changes do we need to make to our workforce in order to compete? And, how do we prepare our workforce to adopt these changes?