interaction management. – Duja Consulting

Interaction management

With Targeted Selection you can:

Develop Essential Leadership Skills

To excel, leaders need to effectively communicate, coach, show empathy, build trust, influence, resolve conflict, and more. Develop these leadership behaviours so your leaders can engage their teams, promote inclusion, and deliver results.

Design Your Own Program

Choose from multiple formats, including in-person, virtual, live, or online and on-demand. Plus, build a program with the best blend of courses, microcourses, and reinforcement and sustainability tools.

Deliver Breakthrough Moments

Provide life-changing learning experiences in and out of the classroom. Positively impact leaders in their professional and personal lives.

Measure Success

Easily showcase success with a standard Impact Evaluation study. Measure reactions, stakeholder perceptions, skill improvement and behaviour change, and the effectiveness of the environment.

Solution at a glance:

Immersive

Learners actively engage in the learning process with situations and challenges they can relate to, using practice exercises, simulations, and more.

Human

Leadership is intensely personal and human, involving the emotions of others. Examples and case studies are all rooted in realistic environments and the everyday interactions managers have with their teams.

Relevent

Prepare leaders to solve their most pressing problems, while also connecting to the company’s current and future business goals and challenges.

Personalized

Self-insight tools help leaders focus and align their learning experience to personal and company goals. Plus, they can choose how to learn on DDI’s Pinpoint delivery platform with courses, games, simulations, and application tools.

Trusted

Built based on DDI’s 50 years of experience in the science and practice of leadership and used by thousands of organizations worldwide. IM is research-proven to positively impact businesses.

Change

Boost Your Resilience
Driving Change
Embracing Change
Finding Control During Change

Collaborating

Coaching Challenges: Tips from a Coach
Coaching for Peak Performance
Coaching: Move People Forward
Creating a Coaching Culture on Your Team
Discover Your Unique Coach ;Qualities
Giving Feedback for Improvement (STAR/AR)
Giving Positive Feedback (STAR)
The Power of Seeking

Conflict

Addressing Poor Performance
Resolving Workplace Conflict
Resolving a Conflict You're Involved In

Customer focus

Steps to Great Service
Taking the HEAT

Decision making

Data-Driven Decision Making
Making Accelerated Decisions
Making High-Quality Decisions
Unconscious Bias

Delegating

Delegating with Purpose
Delegation: Engage and Empower People
Letting Go and Delegating More

Develop yourself and others

Communicating Effectively to Improve Your Leadership Brand
Developing Individual Team Members
Developing Yourself and Others
Leading Self: Turn Awareness into Impact
Reinforcing Leadership Development
Your Leadership Journey

Engagement and retention

Engaging and Retaining Talent
Everyday Engagers

Essential Interpersonal skills

Authenticity and Transparency (SHARE)
Building Relationships (ESTEEM)
Building Trust in Your Work Environment
Building and Sustaining Trust
Communicating for Leadership Success
Communication: Connect Through Conversations
Conversations to Inspire Performance
Handling Emotion and Upset (EMPATHY)
High-Impact Feedback & Listening
Interaction Skills Challenge
Leading Virtually
Preparing for Difficult Conversations

Inclusion

Building an Inclusive Culture
Building and Sustaining Trust
Communication: Connect Through Conversations
Creating an Inclusive Environment
Inclusion: Build Empathy
Inclusion: Take Action
Leaders/Men as Allies

Influencing

Influencing Others to Make Things Happen
Strategies for Influencing Others

Interviewing

Building Rapport Virtually
On to the Next Adventure
Starting Strong
Targeted Selection®: The Art of Behavioural Interviewing
Targeted Selection®: The Science of Behavioural Interviewing

Innovation

Fostering Innovation

Meetings

Leading Meetings: Use Time Effectively
Leading Virtual Meetings
Stand and Huddle: Short Meetings that Address Team Challenges

Productivity

Prioritizing and Productivity

Setting and reviewing goals

Setting Goals and Reviewing Results

Strategy and business execution

Executing Strategy at the Front Line

Teams

Ensuring Your Team Avoids Burnout
Helping Your Team Achieve High Performance
Leading Teams: Achieve More Together
Maximizing Team Performance