Discover how modern probity audits using AI, open data, and citizen oversight outperform traditional audits in public sector and SME governance.
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Integrating AI in Fraud Detection – Focus on South African Government Procurement
This paper on Integrating AI in fraud detection focuses on stopping procurement fraud in South Africa’s public sector. Did you know that non-compliance in public procurement accounted for 68% of irregular government spending in recent years?
The paper examines how cutting-edge AI tools can aid in detecting and preventing such fraud, enhance audit efficiency, and bolster forensic investigations into corrupt tenders.
What’s inside? Practical insights on using AI-driven anomaly detection to flag overpriced contracts and collusive bidding. An African case study (Nigeria) where tech saved millions by blocking a fraudulent deal.
Plus, we discuss the opportunities AI creates for transparency and accountability in government procurement, and the challenges we need to overcome (from data quality to ethical considerations).
Whether you’re an auditor, public official, or just passionate about good governance, this is a must-read for understanding how 4IR tech can safeguard public funds.
Continue ReadingWhat to Expect in 2025: Transformations Shaping the Future of Customer Service
Discover how to deliver exceptional customer service in 2025. Whether you’re looking to integrate AI, enhance customer satisfaction, or lead in sustainability, this video offers actionable insights to inspire your strategy.
Continue ReadingThe Future of Customer Service: AI and Human Collaboration
Today’s Duja Consulting video explores how AI and human collaboration can drive superior customer service.
This is an excellent insight into how AI and human collaboration shape customer service’s future! It’s impressive how AI can streamline operations, allowing human agents to focus on delivering a more personalised and empathetic experience. The balance between technology and human touch is key to customer satisfaction and loyalty. I look forward to seeing how businesses innovate in this space.
Continue ReadingHarnessing Artificial Intelligence to Revolutionise Human Resources
AI is pivotal in transforming industries, and HR is no exception. AI is redefining traditional HR practices by automating mundane tasks, enhancing decision-making processes, and personalising employee experiences. This integration of AI into HR not only propels operational efficiency but also cultivates a more engaged and dynamic workforce. As organisations strive to maintain a competitive edge, adopting AI in HR strategies becomes crucial for success.
Continue ReadingThe Strategic Imperative of AI-Enabled Stay Interview Technology
Retaining top talent has become a significant concern for organisations striving for sustained success. Acknowledging the pivotal role that engaged and satisfied employees play in driving innovation and productivity, forward-thinking companies are increasingly turning to innovative solutions. One such transformative approach gaining prominence is the integration of Artificial Intelligence (AI) in stay interviews.
Continue ReadingThe Role of AI in Personalised Employee Retention Strategies
The battle for retaining top talent has intensified with employee turnover presenting significant challenges and costs to organisations globally. The emergence of Artificial Intelligence (AI) in human resource management heralds a new era in personalised employee retention strategies. AI’s ability to analyse vast datasets offers unprecedented insights into employee behaviour, preferences, and satisfaction levels, thereby enabling targeted interventions tailored to individual needs.
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